Darren: Welcome to Gogo. My name is Darren.
Scott Sambucci: Hi Darren
Darren: Hi Scott. Sorry to hear you are having some issues with the service today. I would be happy to assist you with this.
Scott Sambucci: Thanks.
Darren: What content have you attempted to access?
Scott Sambucci: gmail mostly.
Scott Sambucci: also Quora.com and southwest.com
Darren: I’m sorry the service is not working as well as you’d like it. I’ll tell you what I’ll do. I’m going to send you a free session code for your next flight. Would you like that emailed or provided now in the chat?
Scott Sambucci: email would be great thanks.
Scott Sambucci: I’ll tell you this from a customer perspective…
Scott Sambucci: while the free pass is nice, I don’t care about the money. It’s the lost productivity. I depend on the Internet to work for these cross-country flights so I can get work accomplished
Scott Sambucci: I drive from Sacramento to SFO specifically to fly Virgin b/c its a direct flight with Internet.
Scott Sambucci: That’s instead of taking a direct flight from Sac to DC on United or JetBlue
Scott Sambucci: If you advertise high-speed and charge $26, it needs to be highspeed. Heck – I’d pay $100 if it was highspeed b/c my time is worth more than that.
Scott Sambucci: Just my two cents. Thanks for listening, and thanks for the code
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