Category Archives: Business stuff

Day 4 – Wait… Day 4? That's it?

I tell my students when they get stressed out – “Focus on now, now. Later is later. Do now now and later later.” So I did lots of now and did pretty well. In between, I made a trip to Target for supplies, stopped by UC-Davis and a local hotel to check out meeting and filming space, and remembered that I need to find new health insurance by the end of the month.

I’ve mostly stayed even keeled this week, which is like someone saying they’ve done a really good job of sticking to their diet for three days. It’s not about adhering to a predetermined regimen. It’s about changing behavior. Today was a little rough.

Thanks to Mark Suster for his excellent post about motivation. I woke up this morning to make a couple of calls to the East Coast at 6am. That was worth it. Then I got that anxious feeling that I’ve got lots to do, little time to do, and what I think I need to do and what I plan to do, may not end up being the most important things that I should do.  (I just left this blog post to verify a Google Voice number I needed to set up and to send an email. Argh…)

Day 3: Planning & Focusing

Had an outstanding client day yesterday. Still feels good being on my own. And it should – it’s Day 3.

Spent the chunk of Tuesday onsite delivering on customer development and business development calls.  Much progress here. (Read more about these customer development efforts here on my company blog.)

More accomplishments:

  • Settled on our third, and I hope last, website developer. It’s been a pain because my laziness performing due diligence and choosing inexpensive options quickly. Measure twice cut, once.
  • More strides planning our Udemy course. Filming starts tomorrow.
  • Plowed through outstanding emails and introductions made over the last week.
  • Finished up final grading for a couple of courses I taught at Hult International School of Business. Happy to move this off my to-do list and happy with the teaching results.
  • Came home rested and excited for Wednesday.

Focus today:

  • Early AM client meeting – a data visualization company, based in Paris. Road trip anyone? I met this company via my book and have been informally advising them for a few months. Chance to meet the founder in person while he’s in town for a conference.
  • Project focused re: enterprise sales training. Building out a curriculum and rollout strategy.
  • Decided to begin recruiting engineers and sales development reps. We don’t have a software product in development, and I’m already pretty full with client engagements. That’s exactly why I’m starting the recruiting process.
  • Preparing for tomorrow’s video time.
  • Preparing a call list for tomorrow’s customer development work.

RE: Recruiting

I’m looking for engineers with experience building the following: CRMs and project management tools, voice-to-text-to-analytics applications, educational products.

Our next sales development rep needs to qualify inbound leads, manage our CRM and contact database, run marketing campaigns, and organize live events. Definitely some marketing sprinkled into the sales side of the work.

Outstanding items that bother me:

  • I’ve yet to send out thank you cards to the people I’ve met and talked with over the past three weeks.
  • I’m behind on preparing our next Meetup Group.
  • I need to block time to begin preselling (read: earning revenue) for the Udemy course.

Day 2 – What I learned, what I have to do

Thank you, thank you, thank you to everyone that read my post, commented on Facebook, and sent me an encouraging email. The response to my post yesterday is overwhelming. I’ve yet to respond to nearly all of you, and I promise that I will by the end of the week. If I knew I had this much implicit support, I would have started life without a day job much sooner.

As for Day One…

started an executive coaching program over the summer. One of the fundamental concepts this program espouses is that there are only three types of days – Focus Days, Buffer Days, and Free Days. Focus days are days where most of the day is spent with clients and revenue-producing activities. Buffer days are behind-the-scenes days managing the company, and free days are just that – no email, no work, complete detachment.

In Day 1 yesterday, I had all three types of days…

1. Focus – On a project for a client and learned about how to build an effective Udemy course.

2. Buffer – Monday AM weekly meeting with Robert (our Production Manager) around our top company priorities – revamp of the company website and the production of said Udemy course.

3. Free – Spent time with my son playing in the backyard, then to the soccer field where we played some more before I started coaching. Then back home to help with him bath and getting him to bed.

For the first 15-20 minutes of Free time, I almost tuned out and plopped my son in front of an iPad so I could push out a couple of emails. But I didn’t. It took me a while to let my brain relax, and once I did, it was well worth it.

Today is a Focus day – spending time onsite with our biggest client and a mega-important project from them and for us. Then on the train home to work out the company details on what I missed while the company is making money for everyone.

More tomorrow…

Day 1 without a day job

And away we go… I’ve been building for nearly two years to reach this point. And so it begins.

James Altucher and others talk about quitting your job all the time, and I finally did it. I ran into a friend at the Davis Farmer’s Market over the weekend. About a year ago, he left his day job to be a full-time flight instructor. He had a newborn baby girl at the time. He asked what the decision was like for me. I told him – “You know, there wasn’t a cosmic event where all the sudden you now see the 4th dimension.”

He laughed – “Yeah, you’re standing there waiting, waiting, waiting to make the jump, and then you do and realize the water is only ankle-deep.”

That’s about right. Already today, at 7am, a time when I used to be listening in on a sales pipeline conference call with a sales team based in Washington DC is instead filled with coordination emails around my website redesign, planning a SalesBarCamp, and planning out the rest of the week.

It’s here, and I’m in it, hiding the stress under building my business, and confident that somehow, someway, I’m going to make this work.

Firing up on Monday morning

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My temp office this AM.

UC Entrepreneurship Academy September 11-13, 2012 @ UC Davis

I’ll be mentoring on Thursday evening. If you haven’t been, it’s a great event out in the Sacramento Valley.

Click here for more info…

Ucdavis

My TEDx talk is live – "The Shifted Sales Environment"

Have a look.

11 Lessons I learned from my TEDx talk

Onstage_-_glengarry_slideTedx_name_badgeTedx_organizersTedx_sign

1. It takes me several weeks to develop an intelligent presentation.  A remarkable presentation takes weeks because I need to give the idea time to self-develop.  NY Times columnist David Brooks refers to this as “letting an idea marinate.” John Cleese of Monty Python fame advises using all of the time possible to develop your creative ideas.

My process:

a. Identify the original topic (that I eventually trashed) during a jog. My best ideas usually peek out around mile 3 or 4. That I trashed the topic is inconsequential. That I had a topic was a starting point.

b. Iterate on the topic over the next few days and talk it out with my wife.

c. Map a concepts into a slide presentation.

d. Research to see what content and data is available (For example, I thought I’d find time series data on the number of salespeople employed but this data wasn’t available after hours of searching)

e. Build out slides.

f. Delete slides.  I built more than 35 slides and had only 17 in the final presentation including a blank first slide and the title slide.

2. Presentations require data. This means factual information synthesized from several sources that creates an “A-ha!” moment for the audience.  It’s not about generating new content – it’s about presenting existing information in a new framework.

 

Hans Rosling’s 2009 TED presentation is a wonderful example.

 

In 20 minutes, it is impossible to teach a new idea from the beginning, so structure the presentation around existing knowledge. The audience will engage because they’re starting from familiar territory.  You hook them at the end when the thought path leads them to a place they never considered.

 

In my case, I used cultural perceptions about salespeople using Arthur Miller’s “Death of a Salesman” and recent movies about the sales profession – Glengarry Glen Ross and Boiler Room as the starting point then broke the mold with data as I progressed.

 

3. There’s a performance curve.  Even when carefully selected, some speakers will disappoint.  They’ll fail to invest the preparation required to deliver a memorable presentation and this is your opening.  This is where placing best practices into action differentiated me from everyone else.  It’s a combination of:

a. Topic

b. Preparation

c. Content
(See #1 above for arriving at a, b, & c)

d. Presentation slides/visual quality – I met with Jim Prost who volunteered his time to the speakers in preparation and read “Presentation Zen” on Jim’s suggestion.  (I’m embarrassed to say that I’ve had this book on my shelf for three years and never read it.)

e. Passion/enthusiasm – A willingness to be emotionally naked.  If you believe it, share it.

f. Presentation (verbal & physical) – Be well-rehearsed and comfortable.  Know your slides.   I prepared my verbal presentation by typing out my words in Evernote, then timing the delivery. I learned that I needed to be at minute 9 when I got to my key slide (see #2). By knowing this outcome, I worked backwards to cut down the first section of the presentation by 40%.  Then I wrote out notecards twice and rehearsed live in front of my wife, then twice more by myself.  By the time of the presentation, I didn’t need the notecards and knew my slides by memory and where I would be in my presentation at each moment.

4. Prepare for the stage. I was expecting a grand stage like you see on the TED.com videos where I’d be free to saunter about the stage, glance at slides, and use movement as a way to emphasize key points of the presentation. Our stage was small and restrictive. The back-lighting was red and generally dark. I work dark pants (okay, jeans, but I swear it’s okay. It was Saturday in San Francisco!) a white shirt and a navy suede sport coat. With the dark background and lighting, I worried that the video would not show well.

There was no visible timer or slide viewer in front of me as expected and I didn’t want to turn around to glance at slides to assure I was on course.  This caused some trepidation for me, but see 3e – once onstage, I knew my stuff and rolled along.

 

5. Know your audience. This audience was mostly MBA students and most were international students.  But… the presentation was recorded for the TEDx YouTube channel for a mass audience to view later. So which was my audience?  To feel connected and share my enthusiasm, I chose the students with whom I could play along the way by generating smiles and nods. That engagement was far more important to keep me cruising than presenting for the camera thinking about a YouTube viewer three months from now.

 

Plan how you are going to engage the audience before and after the talk.  I should have engaged more with the audience instead of sitting backstage for final edits and preparation.  That said, given that I needed these final edits, it was worth the cost in my case.  Next time, I will be sure to set a goal of talking to at least 10 audience members before and after.

 

6. Write your own introduction and rehearse it with the person introducing you.  Jim Prost recommended this and I simply let it fall off my plate.  It wasn’t until 30 minutes before I was introduced that I knew who was introducing me, yet she had developed an introduction and had been rehearsing to say it from memory the entire afternoon. Yikes! In the introduction, she mispronounced “SalesQualia” and didn’t mention my book. The introduction is your teaser – help the introducer set the right state of mind for the audience.

 

7. Prepare notecards and know your slides blind, then put them away.  If you follow #3, the presentation will flow naturally.

 

8. Bring food.  Prepare for the external environment.  We were in No Man’s Land in San Francisco for a Saturday (near the corner of Samsome and Broadway). NOTHING is open on the weekends, not even the Starbucks across from our building. The event organizers had a wonderful green room with dried fruit, energy bars, Odwallas, and coffee.  Speakers were asked to arrive at 12:00noon and I was scheduled for 4:20. I’m an eater plus I can be particular about what I eat because of my race training, and there weren’t enough of the right calories to keep me from hunger. I should have packed my own food just in case.

 

9. Ask for help.  Everyone wants you to be successful.  Jim Prost donated his time to review presentations the Tuesday before the event and only two or three speakers took advantage.  Dirk, Laura, and Alex (the primary event organizers) had every detail of the day planned and launched immediately into action for any unforeseen requests.  Remember – the organizers are at risk too – they want you to impress the crowd because they sold the attendees on the event in the first place.

 

10. Ask to help.  There are always details that need filling. Offer to help. Caution when offering suggestions – you may think your suggestions are good but it’s likely that the organizers already considered that idea and now you’re making them feel bad that they couldn’t or didn’t execute on it. Carry boxes, serve food, run errands. Contribute to the event.

 

11. Thank everyone several times.  Do this in person and follow with a personal note.  Praise, praise, praise everyone from the organizers to the minimum-wage caterer. Everyone matters and they’re all there to make you look good and promote yourself.

 

[View the presentation slides on Slideshare.]

[View the event Flickr stream.]